Frequently Asked Questions
We have answers to your most common questions about our pressure washing services.
Q. Are you a licensed and Insured pressure washing company?
YES, WE ARE.
The Power Washers maintains all required licenses, certifications, and insurance plans including Workers Compensation Insurance. In fact, not all insurance is the same and we have a specialized power wash insurance.
Q. How can I pay you? Do you accept credit cards?
YES, WE DO.
We accept the following payments: cash, major credit card, personal check, business check, and PayPal. Please note payments are due at time of completion. If you are getting a clean and seal job then half payment is due at the time of cleaning and the remainder due when sealed. If no one is home we ask that you call in with credit card payments or mail us a check with the return envelope we will leave with the invoice on the front door. After 30 days a mandatory 10% late fee will be added.
Q. Are your products safe for my pets, plants, and us humans?
YES, WE CARE TOO.
We use a mild detergent specifically formulated to optimize the level of cleaning power, yet pose a negligible risk. During our process these cleaners are highly diluted and at our rates of application are no different and possibly safer than products you can purchase at your local grocery store. As an added safety precaution we wet the plants down before and after each side of the house is washed.
Q. Do you guarantee your pressure washing service results?
YES, IT’S OUR MOTTO!
“Guaranteed Great Results, the Right Way.” This means our primary focus is client satisfaction. If you have any issues with the quality of our workmanship or if we have failed to meet or exceed your expectations we will gladly offer you a Satisfaction Visit to address any concerns. We always work within our abilities to bring a client’s concern to satisfactory.
SATISFACTION VISIT POLICY
Please contact us within 72 hours of pressure washing or sealing your property with touch-up requests or concerns. We will respond within 24 hours and always try to return to the property within 2-3 business days, scheduling and weather permitting. Although it is rare even our master technicians can make an oversight so we please ask you to notify us as soon as possible for us to address any treatments needed.
Q. What should I do before my house washing service? Should I clear my deck before my deck cleaning?
Our technicians are often alone on residential sites so we ask for you to place any small items, knickknacks, or movable objects to the side or out of the way, if possible. We can move some items such as regular patio furniture or a rolling grill side to side and work around it but we ask you to clear the area as much as you can. Before your house washing, we ask for you to place anything you don’t want to get wet inside and make sure all the windows are closed and seals are in tact.
Q. Do you offer discounts for neighbors, multiple units, or multiple jobs?
We always give deals for multiple jobs and neighbors, friends, or families booking together. Please call us to go over the details.
Q. Will you paint or stain my wood? Will you use my sealant or stain?
NO, WE WON’T.
We cannot paint, repair, color seal, or do anything other to your deck other than pressure wash and apply CLEAR sealant. We stand behind our manufacturer’s application guidelines and we can guarantee only the quality of our known products.
Q. Do you do repairs? Can you nail my nail pops down or tighten my screws?
Our master pressure washing technicians are just that – masters at the technique of pressure washing. We do not carry hammers, screwdrivers, or other tools on our trucks so we would not be able to make any repairs. We recommend doing any needed repairs prior to our visit so we can finish the project with a nice cleaning and possibly seal treatment.
Q. Will power washing damage my siding, strip my trim paint, or break my windows?
NO, IT WILL NOT.
We never use high pressure on the siding to clean houses. Think of our technique as a brushless car wash for the house. We apply a specially formulated cleaning product using our state-of-the-art equipment, let it soak for a few minutes, and rinse it down using our soft pressure washing techniques. Done properly with no preexisting conditions and with our eye to detail this will not harm your windows, siding, or paint. If you hear another contractor suggesting high pressure, or even working off of a ladder to clean your home, you should be very hesitant as not only could this do major damage but it is also a liability for your property.
Q. Can you get rid of black streaks on my gutters or the black fading of my aging aluminum siding?
Unfortunately power washing will not remove oxidation from gutters or aluminum siding. We use all the latest techniques and cleaners to remove all climactic dirt, debris, algae, mold, and mildew from these surfaces. Oxidation usually can lighten up but not come out without special chemicals and hand scrubbing solutions which we do not offer. In fact its said that when you remove the oxidation you will take the coloring from the material as well so its best left alone unless you plan on replacing it in the near future.
Q. What is that chalky stuff on my siding after it was washed? Why wasn't it removed?
THAT IS OXIDATION.
It comes from the sun basically leaving a dead layer of paint on the siding. Unfortunately we cannot fix it. We will make sure all the dirt, grime, and mildew is removed from your house, leaving it clean.
Q. We have these small, black spots that look like specks of tar all over the vinyl siding of our house. Is this something you can remove?
MOST OF THE TIME.
Those are spores of Artillery Fungus, also called shotgun fungus because of its appearance. It is wood-decay fungus that likes to live on moist landscape mulch, The spores are usually shot only a short distance but the wind can carry them for longer distances and even up to the second story of a house. These spores stick to your house like glue and cannot be removed through a normal house pressure wash. We do not offer a service to remove these spores.
Q. Do I need to wait at home all day for you to complete my pressure washing or cleaning service?
NO, ENJOY YOUR DAY!
We do not require you to be home for your job as long as you have prepared for our visit. That includes verifying all the windows are shut, the water is turned on to the outside and working, and any movable objects from the surfaces you want to have washed are placed out of the way for us to access the areas to be cleaned.
We can even access second story decks as long as the fence is unlocked and we have access to use a ladder to reach the area. Please also remember payment arrangements should be made, by leaving a check on your property for us to retrieve, calling and making the payment with a credit card, or paying us online via our website. When the service is completed, we will leave an invoice right on your front door.
Residential Pressure Washing
We provide all the residential pressure washing services you need to care for your home and residential property, from thorough house washing and roof cleaning to deck cleaning and sealing and gutter cleaning. Give us a call and let us take care of all your pressure washing needs. We serve homeowners in communities across Northern Virginia, Washington, D.C, and Maryland.
Commercial Pressure Washing
Need some assistance keeping up with your commercial property’s exterior maintenance? That’s no problem – just call The Power Washers! We provide all of the commercial pressure washing and exterior restoration services you need. Contact us for a free no-obligation proposal for services.